HP Colour LaserJet 1500 (Q2489A) Printer Troubleshooting

HP Colour LaserJet 1500 (Q2489A) Printer Repair & Maintenance

If you’re looking for a printer repair company to help fix your HP Colour LaserJet 1500, then you’ve found the right place. Our experienced HP printer engineers are familiar with all HP 1500 error codes, problems and issues and will help troubleshoot and repair your HP Colour LaserJet 1500’s fault; getting you printing again in no time.
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Common HP Colour LaserJet 1500 (Q2489A) Error Codes & Problems

HP Error Code:

11 - Paper Out

Explanation:

If your printer isn't out of paper, this probably means there's a problem with the paper tray or paper sensor.

What to do:

Make sure your printer is on a completely flat surface. Check the paper trays for any damage and clean away any toner build up. If not resolved, check the paper sensor or clean the opto-sensor.

HP Error Code:

13 - Paper Jam

Explanation:

Your printer has a paper jam. Paper jams can occur at four stages: pickup, printing, fusing and exit. Modern HP printers will indicate where the jam has occurred. If using thick paper, check the HP paper guide for your printer.

What to do:

Either follow the on screen guidance, if available, or methodically check for the paper jam in the customer accessible areas of the printer. Don't attempt to use hard implements to remove paper at the risk of damage to the printer and yourself. If the problem persists you may have a hardware failure.

HP Error Code:

16 - Toner Low

Explanation:

This normally means that your toner cartridge is either low on toner or empty. However it may mean that the remaining printer toner isn't distributed evenly.

What to do:

Try removing the toner cartridge and gently shaking it to evenly distribute the remaining toner. Once depleted, replace the cartridge.

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